đź•’ General Support Operating Hours
We're here to help 5 days a week!
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Monday – Friday: 8:00 AM – 8:00 PM EST
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Saturday & Sunday: Closed
Contact Us:
👉 Submit a support team query
đź“ž Phone: 833-420-3774
📧 Email: lmssupport@tsctahelp.zendesk.com
If you contact us outside of our general support hours, you will receive a response within 24 hours or the next business day.
🎥 Getting Started
Here is a quick video to introduce you to our online training system.
âť“ Frequently Asked Questions (FAQs)
Q: What is an LMS?
A: LMS stands for Learning Management System. This is our online learning portal for all Self-Paced Online Classes.
Q: Are my username, password, or email case-sensitive?
A:
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Username: Not case-sensitive
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Password & Email: Case-sensitive – enter them exactly as stored in your account.
Q: Can I access my old LMS account?
A: No. As of 4/18/24, the old system is no longer accessible. But don’t worry — all your data, training history, purchases, and certificates have been moved to the new LMS.
Q: I purchased training on the old site but didn’t finish it. What happens now?
A: You can continue your training on the new platform. Any completed modules will transfer. However, if you were in the middle of a module, you’ll need to restart that module (not the entire course).
Q: How long do I have to complete my training?
A: You must complete your training within 6 months (180 days) of registration. If not, you’ll need to re-register and repurchase the course.
Q: When will I receive my certificate of completion?
A: Immediately upon successful completion.
Go to “My Transcript” > “View Certifications” on your dashboard to download or print your certificate.
Q: I finished my training. How do I apply for a new or upgraded SST card?
👉 Please find more information by visiting this link
Q: Is this LMS mobile-friendly?
A: Yes! You can access your courses anytime, anywhere — from a phone, tablet, laptop, or desktop.
Q: I need information not listed here. Where else can I look?
A:
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📧 Email us
Q: Does your new LMS system meet NYC DOB’s active proctor requirement?
A: Yes. Our LMS uses an active proctoring system. You’ll be asked personal validation questions at the start and throughout each course.
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You have 60 seconds to respond.
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Four failed attempts will lock your training. More details about Lock Out requirement and how to unlock a course, please find HERE.
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Contact Support or use Live Chat to verify your identity and resume training.
Q: I'm experiencing technical problems. What should I do?
A: Contact our support team during business hours. We're available 5 days a week and happy to help!